Privacy Policy

Aesthetic Lounge is a medical aesthetics clinic providing professional cosmetic treatments and skincare services.

• Business Name: Aesthetic Lounge Official
• Address: Plaza-126, BWB Phase 8, DHA Lahore Cantt, Lahore, Pakistan
• Phone: +92 327 6660004 | +92 42 35740271
• Email: info@aestheticloungeofficial.com
• Website: aestheticloungeofficial.com

We use the following third-party services, each with their own privacy policies:

We use Meta Platform APIs (Facebook and Instagram) to provide customer service and communicate with you. This section explains how we handle data received through these platforms.

We do not sell, rent, or trade your personal data to third parties.

We may share your data only in the following circumstances:

• Service providers: Third-party services listed above, strictly for the purposes described
• Legal requirements: When required by Pakistani law, court order, or government authority under PECA 2016
• Your consent: When you have given explicit permission (e.g., sharing before/after photos on social media)
• Safety: To protect the rights, property, or safety of Aesthetic Lounge, our clients, or others

We use cookies and similar technologies to provide, protect, and improve our services. You can manage your cookie preferences at any time using the "Cookie Settings" link in the footer of our website.

Google Consent Mode: We implement Google's Consent Mode v2 which ensures that Google Analytics and Google Ads respect your consent choices. When analytics or advertising cookies are denied, Google's tags adjust their behavior accordingly, using cookieless pings that do not store identifying information.

Meta Limited Data Use: When you have not consented to marketing cookies, the Meta Pixel is not loaded at all. No tracking script is injected, no data is sent to Meta, and no Meta cookies are set on your device.

Under Pakistan's PECA 2016, the forthcoming Personal Data Protection Bill, and international privacy best practices, you have the following rights:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete personal data.
• Right to Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: Withdraw consent for any processing based on consent at any time, without affecting the lawfulness of processing before withdrawal.
• Right to Data Portability: Request your data in a structured, commonly used, machine-readable format.
• Right to Object: Object to processing of your data for direct marketing purposes.
• Right to Complain: Lodge a complaint with the Pakistan Telecommunication Authority (PTA) or any relevant data protection authority.

To exercise any of these rights, please contact us at info@aestheticloungeofficial.com or call +92 327 6660004. We will respond within 30 days.

You have the right to request deletion of your personal data at any time. We provide multiple ways to submit a deletion request:

• Visit our Data Deletion Request page
• Email info@aestheticloungeofficial.com with the subject "Data Deletion Request"
• Remove our app from your Facebook Settings > Apps and Websites

Upon receiving your request, we will delete your data within 30 calendar days and provide a confirmation code you can use to verify the deletion status. Certain data may be retained if required by law (see Section 11: Data Retention).

For full details on what data is deleted and our deletion timeline, please visit our Data Deletion page.

Health and medical information collected through our intake forms receives enhanced protection:

• Encryption: All medical data is encrypted at rest and in transit using industry-standard encryption (TLS 1.3, AES-256).
• Access Control: Only authorized medical professionals (treating doctors and clinical staff) can access your medical records.
• Retention: Medical records are retained for a minimum of 5 years from the date of last treatment, as required by medical record-keeping regulations. After the retention period, records are securely deleted.
• Photo Consent: Before/after photographs are taken only with your explicit written consent. You can withdraw photo consent at any time. Photos used for marketing require separate consent.
• No Marketing Use: Medical data is never used for marketing purposes, ad targeting, or shared with advertisers.

While our clinic is based in Pakistan, some of our service providers (Google, Meta, Netlify, Neon) process data in other jurisdictions, including the United States and European Union. When your data is transferred internationally, we ensure that:

• Service providers maintain adequate data protection standards
• Data transfers comply with applicable privacy frameworks
• Appropriate safeguards are in place (e.g., Standard Contractual Clauses for EU data)

For any privacy-related inquiries, data requests, or complaints:

• Email: info@aestheticloungeofficial.com
• Phone: +92 327 6660004
• Address: Plaza-126, BWB Phase 8, DHA Lahore Cantt, Lahore, Pakistan
• WhatsApp: +92 327 6660004

We aim to respond to all data-related requests within 30 calendar days. For complex requests, we may extend this to 60 days with notice.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or services. When we make material changes:

• We will update the "Last updated" date at the top of this page
• For significant changes, we will display a notice on our website
• If the changes affect how we process your medical data, we will seek your renewed consent

We encourage you to review this policy periodically to stay informed about how we protect your data.